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Industry: Telecommunication Company
Sector: Customer Service Department
Location: Islamabad, Karachi, Lahore, Pakistan, Rawalpindi
Qualification: Bachelor’s / Master’s
Experience: Fresh (prior internship experience would be preferred)
Communication Masters Job is available for one of a leading Telecom Call Center (Inbound) in Karachi, Lahore, Islamabad /Rawalpindi. Candidates having Bachelor’s / Master’s degree with excellent communication skills is required for its inbound call center operations. Interested candidates please apply.
- Manage large amounts of inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Deep Knowledge of a Company’s Products or Services
- Attention to Detail and Organization
- Clear and Effective Communication
- Positive Attitude
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