Service Manager - Lahore

PEL

Lahore, Pakistan

Full time

Mar 4

This job is no longer accepting applications.

Department: Customer Services Department

Reporting to: Zonal Service Manager

Location: Lahore

Required Experience:3 to 5 Years of technical experience in the appliances Industry

Required Qualification: BSC Mechanical / DAE Mechanical / BTECH Mechanical Competencies: Liaison with CSD Head Office, Zonal Sales Team & Dealers for complaint handling within stipulated TI

Special Skills: Planning, Managing Resources, Customer Orientation, Team Building, Communication, Administration & T

Job Description

  • Ensure the highest level of quality service; reduce repeat repairs and prompt response to customers & dealers
  • Monitor, control and minimize operational expenditure and manage within the allocated budget
  • Conduct Visit Authorized Service Centers (ASC) on a regular basis to monitor performance and provide guidance to improve service quality levels
  • Coordinate with Sales Teams and Dealers to ensure that all complaints are resolved
  • Ensure timely reporting & feedback to CSD Head Office on critical issues
  • Ensure availability of spare parts and maintain sufficient stock according to market requirement
  • Ensure all requirements of ISO90001;2015 Quality Management System are fulfilled and work is in accordance with defined standards


  

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PEL

PEL is the pioneer manufacturer of electrical goods in Pakistan.