Service Manager - Lahore
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Department: Customer Services Department
Reporting to: Zonal Service Manager
Required Experience:3 to 5 Years of technical experience in the appliances Industry
Required Qualification: BSC Mechanical / DAE Mechanical / BTECH Mechanical Competencies: Liaison with CSD Head Office, Zonal Sales Team & Dealers for complaint handling within stipulated TI
Special Skills: Planning, Managing Resources, Customer Orientation, Team Building, Communication, Administration & T
- Ensure the highest level of quality service; reduce repeat repairs and prompt response to customers & dealers
- Monitor, control and minimize operational expenditure and manage within the allocated budget
- Conduct Visit Authorized Service Centers (ASC) on a regular basis to monitor performance and provide guidance to improve service quality levels
- Coordinate with Sales Teams and Dealers to ensure that all complaints are resolved
- Ensure timely reporting & feedback to CSD Head Office on critical issues
- Ensure availability of spare parts and maintain sufficient stock according to market requirement
- Ensure all requirements of ISO90001;2015 Quality Management System are fulfilled and work is in accordance with defined standards
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PEL is the pioneer manufacturer of electrical goods in Pakistan.