Communication Masters

HTA Group

Karachi, Lahore, Islamabad/Rawalpindi

Part time

Mar 4

This job is no longer accepting applications.


Industry: Telecommunication Company

Sector: Customer Service Department

Location: IslamabadKarachiLahorePakistanRawalpindi

Qualification: Bachelor’s / Master’s

Experience: Fresh (prior internship experience would be preferred)

Communication Masters Job is available for one of a leading Telecom Call Center (Inbound) in Karachi, Lahore, Islamabad /Rawalpindi. Candidates having Bachelor’s / Master’s degree with excellent communication skills is required for its inbound call center operations. Interested candidates please apply.

 Job Responsibilities:

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

 Skills

  • Deep Knowledge of a Company’s Products or Services
  • Attention to Detail and Organization
  • Clear and Effective Communication
  • Adaptability
  • Empathy
  • Patience
  • Positive Attitude


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HTA Group

Hasnain Tanweer Associates - HTA is providing world-class Human Resource Service and jobs in Pakistan for Pakistani job seekers.