Service Supervisor


Quetta, Pakistan

Full time

Feb 28

This job is no longer accepting applications.

Department: Customer Services Department Reporting to: Service Manager

Location: Quetta

Required Experience:3-5 years

Required Qualification: B.Tech Mechanical

Job Description:

The incumbent will be responsible for:

  • Resolve the most critical problems in appliances.
  • Provide telephonic guidance and propose a solution to
  • outstation customers / ASCs for generic faults in appliances.
  • Arrangements of spares for complaints from Parts section of
  • the service center.
  • Provide attended and critical complaints’ feedback to
  • Service Manager on a daily basis.
  • Keep follow-up and coordinate with workshop and field
  • technicians to maintain updated information on repair status.
  • Ensure complaints are being attended according to the company’s
  • standard.
  • Prepare and maintain necessary documents and reports.
  •  Ensure the controlling and effective utilization of the
  • workforce.

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PEL is the pioneer manufacturer of electrical goods in Pakistan.